New Zealand office:
+64 9 889 8222
RS Support
Get 24 hour access to our Network Center to resolve critical issues with covered devices.
WHAT IS ROUTERSTACK TOTAL CARE?
RouterStack Total Care Service
Co-ordinating service can be a challenge, especially when the site is remote or outside of your operating zone. With RouterStack Total Care (RSTC), we take care of the process around replacing and re-configuring hardware in the event of a product failure. With a global network of certified technicians, we take on the challenge of arranging a site visit to replace the hardware and get your site up and running again.
Benefits
1
1st Benefit
Network hardware is replaced by a local technician on site, reducing the involvement of the site operator.
2
2nd Benefit
RouterStack carries an inventory of current and upgraded models in each region that RSTC is offered, ensuring rapid provisioning and installation.
3
3rd Benefit
Peace of mind knowing that support is pre-determined and standing by.
Next Steps
For more information about RouterStack Total Care Service, download the PDF file below, or contact us 24/7. You can also find resources such as videos, training, and case studies and interact with other users in discussion forums on the Smart Net Total Care Community.
Hardware Replacement
Replace network devices when necessary within a selected delivery time (4 hour, next business day).
Custom Contract Support
Use personalized web support portal to see all your contracts in one place and claim upon them when required.
Software Updates
Update and upgrade operating system software for your devices.
Web Portal
Use the web portal to report an issue and one of our NOC staff will get an urgent update. Alternatively, if you would prefer you can call us 24/7 and we will support you over the phone.
Best Contractor
We will be able to contract out field engineer support work to your agents to complete upgrades, replacements, and troubleshooting on-site.
We Excel in Delivering
Optimal Solutions.
Ready To Order?
To get the best price on a Router Stack Total Care package for your existing networking equipment, or to order new equipment, click the button below to be taken to our free, no-obligation quote form.
Need Support Now?
If you already have an RSTC contract on your hardware, open a support case directly with us.